Syngenta Group is one of the world’s leading agriculture innovation companies, with roots going back more than 250 years. Its 48,000 people across more than 100 countries strive to transform agriculture through breakthrough products and technologies that play a vital role in enabling the food chain to feed the world safely, sustainably and with respect for our planet. Swiss headquartered and Chinese-owned, the Group draws strength from its four business units – Syngenta Crop Protection headquartered in Switzerland, Syngenta Seeds headquartered in the United States, ADAMA headquartered in Israel, and Syngenta Group China – that provide industry-leading ways to serve customers everywhere.
Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. We invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet.
To support our growth ambition in Vegetable Seeds, Syngenta’s NWA team located in Morocco seeks a motivated :
Customer Service Officer
He / She Will Be Also Responsible For
The customer service professional deals directly with our customers either by phone, face to face or electronically. He/she is responsible to timely and accurate management of Customers orders and to initiate or implement any corrective actions to fulfil those orders or other inquiries from customers. This team cooperates closely with sales and account managers to align our service levels with the account plan and makes sure these are delivered accordingly.
- To manage the BU orders to achieve the target Customer Service Levels at the appropriate cost.
- To provide a coordination point of contact for order delivery planning.
- To support the local supply chain team in its daily activities.
- To manage the MDM (creation material, customer) for all available tools.
Location : this role will be based in Mohammedia or Agadir – Morocco
Geographic Scope: Northwest Africa
Accountabilities
- Ensure that order follow up is available on daily basis.
- Ensure that stakeholders are informed in time to take decision needed
- Work closely with Order manager to ensure deliveries are done as per sales plan.
- Prepare the KPI’s on monthly basis
Qualifications
Knowledge, experience & capabilities
Critical knowledge
- Relevant Logistics qualification or a relevant Agronomy/Agriculture degree.
- Comprehensive knowledge of Supply Chain processes
Critical Skills
- Effective liaison with other business functions.
- Shows initiative, proactive and be willing team player
- IT skills especially of Microsoft MS Office Programs
Critical experience
- Minimum 2 years in similar position with a multinational company
- Extensive interaction with general management across the business
- Experience in Agro Industry will be a bonus
Interested? We look forward to receiving your online application including all relevant documents (cover letter, CV).
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Primary Location
MAR-Agadir
Job
P&S – Supply & Logistics
